Refund and Returns Policy

At Ramadan and Eid Hub (https://ramadaneidhub.com/), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.

Returns

• You may return most new, unopened items within 3 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
• To initiate a return, please contact our customer service team at info@ramadaneidhub.com with your order number and reason for the return. We will provide you with further instructions on how to return the item(s).
• Items returned must be in their original condition, unworn, unused, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

Refunds

• Once your return is received and inspected, we will process your refund within 12-14 business days. The refund will be issued to the original payment method used for the purchase.
• Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer’s processing time.
• Restocking fees are 10% of the product price

Exchanges

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team at info@ramadaneidhub.com. We will assist you with the exchange process and provide you with instructions on returning the original item(s) and placing a new order.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will replace the item at no additional cost to you or issue a full refund, including any shipping charges incurred.

Non-Refundable Items

• Certain items are not eligible for return or refund, including:
  • Customized or personalized items
  • Earrings (for hygiene reasons)
  • Items marked as final sale or clearance

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@ramadaneidhub.com. Our customer service team is here to assist you and ensure your shopping experience with Ramadan and Eid Hub is enjoyable and stress-free.